USB port will not recognize my mouse

Hi,

Does the mouse show that it is getting power i.e. mouse laser light turns on?

If not then check the USB power management setting in Device Manager hasn’t disabled the ports.

Go to Device Manager > click on the + sign to the left of Universal Serial Bus controllers to expand the list > right click USB Root Hub > Properties > Power Management and uncheck “Allow the computer to turn off this device to save power” > OK

Do this for all USB Root Hub entries shown as I don’t know how many there are in your laptop and which ones may be associated with the faulty USB ports.

Then restart the laptop for the changes to come into effect.

Here’s an image what it looks like in Device Manager. This is from my desktop computer so the hardware is different but the USB entries and where to find the setting will look similar.

(click on image to enlarge for better viewing).

To get into Device Manager if Win 10 is installed, press the Win key + x key (both together) and then click on Device Manager in the menu options that open.