fingerprint reader not working after screen replacement
I replaced the screen using the official ifixit screen with the integrated fingerprint reader.
after replacing the screen, the fingerprint function was not working.
if I try to enroll a new fingerprint, I get a prompt saying the phone can't use the fingerprint sensor and to take it for repair. it also included a link to "http://g.co/pixel/fingerprintunlock" which just redirects to google's docs on using the fingerprint reader.
I tried this tool: https://pixelrepair.withgoogle.com/ and after rebooting, I no longer get the prompt and can get to the enroll fingerprint stage, but it still fails to read my fingerprint; i get 'couldn't process fingerprint' no matter what finger or direction i press.
any assistance or insight would be appreciated.
Ist dies eine gute Frage?
3 Kommentare
I used the tool an am still getting the message that the fingerprint sensor can't be used to take it for repair
von Tabitha Grace
For my Pixel 7, I had install a new screen THREE times, and it never did work. I'm fairly certain it is a software issue that can only be fixed by Google. I was able to resolve the issue only after getting my phone RMA'd by Google itself. So, my advice : do this sooner rather than later!!
von Orin Zebest
My tech guy sent me a link with instructions I had to download a USB driver from Google then after installing the software I had to manually restart my phone and the fingerprint sensor finally worked
von Tabitha Grace