To understand what exactly is wrong with your device, check out the troubleshooting page.

The 2014 edition of the Samsung Galaxy Note 10.1 runs off of the Android Jellybean OS. It has a 10.1” screen running at a 2560 x 1600 resolution. The device has a 2.3Ghz quad-core processor, an Adreno 330 graphics card, and 3GB of RAM. It also has a built-in GPS. The original release date of the device was September 2013.

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