Bose SoundLink II Troubleshooting

The battery is connected, but the speak will not turn on

The SoundLink II Speaker goes into Protection Mode, if not used or charged in 2 weeks time. To remedy this, connect the speaker to an A/C outlet power source.

Make sure the battery is fully charged before removing it from the A/C power source. This will ensure the battery has an adequate charge to function.

The battery may be damaged or can no longer function. This can happen over time with general wear and tear. In this case, replace the battery. The following link is a step by step instruction for removing the battery.

The speaker is connected to the outlet, but the speaker will not turn on

Make sure that the outlet is properly functioning, since sometimes the breaker might be out or the outlet is not installed properly. Use the outlet test button, if there is one, or connect a functioning device to the outlet to confirm the outlet is functional.

Make sure the power cord is correctly inserted into the outlet and to the power port in the back of the speaker as some chances the cord will not be set properly.

If the speaker is connected to a surge protector, make sure the surge protector is turned on and properly connected to the outlet. If it still does not work, plug the power cord directly into the outlet.

If the speaker is still not working properly, the power cord may be damaged due to wear and tear. If this is the case, you will need to replace the power cord.

Speaker and device show a Bluetooth connection, but there is no audio playing

If there is no audio playing through the speaker, the volume on the speaker or device may be too low due to manual or automatic volume change. Check the speaker's volume setting and adjust accordingly. If there is still no audio, check to see if the device's audio is low or muted.

There may not be any audio playing because the device isn't paired correctly. Check to see if the speaker and the device are correctly paired.

The speaker and the device will not pair correctly

First, check to see if the speaker is running the latest software version. Go to the Bose Software Update Center to check if your speaker is up to date in software.

Second, if the speaker is up to date, preform a reset on the speaker and the device.

Third, make sure you are connecting to the right device in the Bluetooth menu.

Check to see that the Bluetooth setting are turned on and searching for a device to pair with.

The speaker's Bluetooth has a limited range. When attempting to pair the devices, make sure that the device is around 6 ft. to the speaker.

If there are many devices paired with the audio device, try to remove a couple paired devices. The audio device may be attempting to pair with a different device.

When attempting to pair the speaker and the audio device, make sure to select the speaker in the audio device's Bluetooth menu.