Samsung S760 Troubleshooting

The lens in stuck in the zoom position and won’t retract.

Check the Battery Indicator (icon at top right of LCD screen). If indicator shows low charge, recharge or replace batteries, then turn off and on. If the lens doesn’t automatically retract. Press the Playback button on back of camera.

Check carefully around joints in lens assembly for dirt or debris. Gently clean by blowing compressed air around the joints, then turn off and on.

Turn the camera off. Hold “Shutter” button at the same time as the “Power” button. This should cause the camera to auto-focus while retracting, hopefully re-aligning the barrel guide-pins. If this doesn’t work, gently twist the lens casing, until you feel resistance. This may realign the mechanism.

Note: If none of these work, the problem may be irreversible damage to the retraction mechanism, in which case the lens might need to be replaced. See guide for instructions.

When button is pressed, there is no indication that a picture is saved.

Check the Battery Indicator (icon at top right of LCD screen). If indicator shows low charge, recharge or replace batteries, then turn off and on.

Turn your camera off. Remove the SD card from the slot on the side. Move the switch found on the side of the SD card up (or to other position than that which you found it).

Clean button around edges with contact cleaner. Press and release several times.

The camera turns on and then shuts rights back down.

The S760 has a feature that turns the camera off when not in use. Check that the shutoff time isn’t set too low. This feature can be adjusted, so try making it longer. To do so, go to “Settings”, click on “Power Off”, and choose at least 5 minutes (longer if you’d prefer).

Check the Battery Indicator (icon at top right of LCD screen). If indicator shows low charge, recharge or replace batteries, then turn off and on.

If the batteries are not aligned perfectly with the contacts, any jostling may cause the camera to shut off. Remove the batteries, and replace with new batteries (or recharge). Check to make sure they are correctly aligned with the metal contacts. Make sure the battery door is properly shut.

The lens can become jammed due to the batteries dying while it was still out. Alternatively, dirt or debris can cause jamming. Either way, the lens sensor may be sensing these issues and causing the camera to shut off. See "Lens Stuck on Zoom" above for some possible solutions.

When picture appears on the LCD screen, there are horizontal lines on it.

Check to ensure that your camera is in automatic mode, and not in one of its manual modes. For example, taking photographing in night mode during the day might produce this symptom.

To confirm that you have a stuck shutter, exit "Auto" mode, and turn the flash OFF. Then, looking down the lens, take a picture. You should see some slight movement in the center of the lens as the shutter opens and closes. If you don’t see anything, then you may have a stuck shutter. In this case, change to “Manual” mode and, in a low-lit room, take a picture. Open the battery door for 5-7 seconds and then shut it. Repeat this a few times until you can see the shutter move. If this doesn’t work, you may need to bring your camera to a repair service.

Check for any cracks or discoloration in the LCD. If your LCD is broken, there is nothing much to do other than replace it. See guide for instructions.

The camera will turn off, but the power light will remain on.

Take out and re-insert the batteries. Make sure batteries are correctly oriented. With the lens of the camera facing you, and the battery port facing upward, insert both batteries with the positive end facing upward. After batteries are in, close battery compartment and turn the camera on.

The power light will turn on, but the camera won’t.

Remove the batteries and memory card. The memory card is located in the battery port Allow the camera to sit idle for 15-20 minutes. Reinsert the batteries. Make sure batteries are correctly oriented. With the lens of the camera facing you, and the battery port facing upward, insert both batteries with the positive end facing upward. After batteries are in, close battery compartment and turn the camera on. Do not put in the memory card. Turn the camera on.

Remove the batteries and memory card. The memory card is located in the battery port Allow the camera to sit idle for 15-20 minutes. Reinsert the batteries. Do not put in the memory card. Turn the camera on. If the camera powers up properly operates correctly, then turn the camera off, insert the memory card and turn the camera on. If the camera works without the memory card installed but fails with it installed then the problem may be a corrupt file on the card. If the camera does not power without the card then repair service may be required, see guide for instruction.