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HTC HD7 Troubleshooting

The HTC HD7 is a smartphone running the Windows Phone OS operating system. In the hand it feels a bit gargantuan – smaller hands might struggle to contain its heft, but luckily it feels thin enough to not give the impression of a small netbook in your pocket

Troubleshooting

HTC HD7 Troubleshooting

Buttons are stuck

The camera, volume, or home button is stuck and or unresponsive.

Check the power

If the phone is dead, these buttons will be unresponsive to user interactions

Buttons are not bouncing back

Jiggle the buttons back and forth for a quick fix as they can stick to the inside of the case. if jiggling doesn't work, investigate the section of the guide on Buttons to fix them.

Nothing happens when pressing buttons

There might be something wrong with the circuit board if the power is on and the buttons are unresponsive. Check the guide on how to investigate the board and see if there is a disconnection between the button and the board/circuit.

Replacing the battery

The phone will not hold a charge as the product says it should, or there is a problem with the heat of the battery.

The phone overheats

Phones can overheat when the product outlives the expected life of the device. In this case, replacing parts of the phone like the battery which is in the back of the phone under the larger black part of the case. Find the correct battery for the phone and make sure the phone is off when removing the battery.

Short lived battery life

The device needs a new battery. Replace the battery on the phone in the back under the larger black part of the case. Find the correct battery for the phone and make sure the phone is off when removing the battery.

Stand is not working

Either the phone stand on the back will not stay open or close properly, or the stand is broken on the back of the phone.

The stand will not stay shut or open

Remove the back of the device by prying the back open and removing the screws to expose the phone. Now work with the back of the phone and remove the two screws that hold the stand in place. Slide the stand out of the phone and investigate if the spring that is not working.

The stand broke

Remove the back of the device by prying the back open and removing the screws to expose the phone. Now work with the back of the phone and remove the two screws that hold the stand in place. Slide the broken stand out of the phone. Slide the new stand into the phone and screw everything back into place.

Phone is unresponsive

After providing power for long periods of time and the phone still turn on. There may be an issue with the motherboard.

Bad motherboard

A general solution which is difficult to remove and voids the warranty is to open the phone and check the interior of the device. If there is an issue with the device that is not on the surface, it may be the motherboard will need to be replaced after either breaking or overheating. Check the guide on how to extract the motherboard out without damaging the device.

Case needs replacing

There is a crack in the case, an issue with a protruding case, wear or tear on the exterior of the back.

Cracked case

Either fix the issue with 2 solutions given or remove and replace the back. Taping the back of the phone where the crack occurred is a quick solution. Glue is another solution that requires removing the back of the case and gluing the crack to avoid further exterior damage. Remove the 2 backs of the case by prying them open and replace what was needed.

Protruding back

The back of the phone sticks out in an unusual manner which is fixed by removing the back of the phone and identifying if it's the case wearing down, or if there is something stuck in the case. Remove the 2 backs on the case and replace the back needed or clean the slots where the case snaps to the back.

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