Sony Cyber-shot DSC-W5 Troubleshooting

This is a common problem that occurs with the error message "turn off power and try again". This usually happens when the camera lens doesn't retract from the extended position due to the inability of the camera lens to retract. This is usually caused due to a sudden powering down, dropping the camera, or dirt getting into the mechanism.

• You should first replace the batteries and try turning it on again.
• Reset the camera to factory settings. To reset turn off the camera and remove the battery. Hold down the power button for 15 seconds then release. Reinsert the battery pack and power on the camera.
• If that doesn't work attempt to give the camera a good jolt. A shake of the camera will often realign the mechanism or knock off dirt.
  • Another alternative is to tap the camera with some pressure to forcefully realign the mechanism. This should only be tried as a last case scenario.
• If you need to completely replace the lens, see our repair guide on how to fix it.

• The batteries are dead.
  • Try replacing the batteries with fully charged or new batteries.
• The batteries are installed incorrectly.
  • Take them out and be sure that you have placed them in the correct orientation.
• The terminal contacts need to be cleaned.
  • If you decide that this is your issue, you may need to gain access to the terminals. For instructions on how to accomplish this, see our repair guide.
• The camera may need to be reset to factory settings. To reset turn off the camera and remove the battery. Hold down the power button for 15 seconds then release. Reinsert the battery pack and power on the camera.

• The camera is programmed to turn off automatically after 3 minutes of non-use. This is designed to prevent battery consumption. Press the power button again to turn the power back on.
• The batteries are dead or discharged, replace with new or charged batteries..

To remove the terminal in order to clean or replace it, see our repair guide on how to fix it

• Try adjusting the display settings.
  • If that fails try resetting the camera. To reset turn off the camera and remove the battery. Hold down the power button for 15 seconds then release. Reinsert the battery pack and power on the camera.
• In the event that you have cracked or broken the screen, see the repair guide on how to fix it.

• Make sure there are no obstructions.
• Clean both sides of the viewfinder.

• You may have muted the sound. Go into settings and unmute.
• The speaker may be damaged which will require replacement. See our repair guide on how to fix it.