Asus G73JW-XT1 Troubleshooting

One or more keys spontaneously falls off the laptop keyboard.

If any of the keyboard keys has been lost, you can simply purchase a single key on the internet. For example: “ASUS G73 JW-XT 1 keyboard key”.

If the key cap and key retainer have both fallen off the keyboard, carefully remove the cap from one of the other working keys and ensure that the key retainer stays connected to the keyboard. Note that the key retainer is connected at four different points. Now you can assemble the missing key retainer in the same way as the working key that you have removed the cap from. Place key caps back onto keys and ensure that they are snapped on tightly.

Computer mouse randomly freezes up and sometimes skips across the screen.

Press and hold down the “FN” key, which is commonly located between the Ctrl and Alt keys on the keyboard of the laptop. Then tap on “F7”, “F8” or “F9” which are located at the top of the keyboard and release the “FN” button.

Repeatedly press the “delete” or “F2” key as PC is booting.

In order to make sure that only one driver for the mouse is installed. Go to the device manager and search for the Device Manager. Navigate towards the mouse and other pointer devices. Right-click on each of the drivers and select “Update”. Delete drivers that are not in use and then restart the computer.

Press Win+1 key on the keyboard, this will bring up the “System Settings” and click on devices. Select “Mouse and Touchpad” tab and choose “Touchpad”. Then change the delay time by using the dropdown menu and set the delay to different values. Test the mouse and if random jump has disappeared, then disable touchpad.

Access the “Control Panel” on your device, by entering Control Panel into the search field. Click on “Pointer Options” and then “Mouse” and uncheck the box next to “Enhance Pointer Precision”. Lastly, apply and save all changes.

Keyboard is unresponsive or has sporadic inputs

Hold laptop at a 45-degree angle or upside down and give it a good shake. If you have a keyboard vacuum, give the nooks and crannies of the keyboard a cleaning. A rag or cotton swab can be soaped in water or rubbing alcohol and used to scrub the keys.

Hold the power button down for about 10-15 seconds to turn PC off.

Shut laptop off, remove battery, wait about a minute, replace the battery and boot up the laptop.

Keyboard may be a victim of a virus, run a virus scan.

Keyboard may have lost connection with motherboard. Either remove outer case and reconnect the ribbon cable on the bottom of the keyboard, or have a professional take a look at it.

Computer cuts audio randomly or doesn’t recognize connected devices.

Verify that the latest driver is installed, along with the driver for any connected device.

Verify the function of the speakers or headphones being used. Damaged equipment can cause the same symptoms as faulty drivers. Buzzing and feedback when sound is played can be from bad connections in the device itself.

If the on-board speakers function properly and the external hardware is verified to work with another computer, the port itself might be the problem. Check how much movement is possible when headphones are plugged in. If there is more than slight movement the connection to the motherboard is likely fatigued. If this is determined to be the case it is possible to re-solder the connection to solve this issue.

Laptop's screen flickers or shows only a faint image.

To begin troubleshooting the device, connect it to an external source such as a television or an external computer monitor. If the external monitor doesn’t flicker, then there is an issue with the computer’s internal hardware.

Make sure that the computer is up to date with the latest drivers for the NVIDIA GTX 460M graphics card. You can download drivers at the Geforce Website

To adjust the refresh rate on the Windows 10 operating system, go to Settings -> System -> Display -> Advanced Display Settings -> Display adapter properties for Display 1 -> Monitor. You can then adjust refresh rate accordingly. If there is no effect on the screen flickering, proceed to the next step.

If all other solutions fail, replace the LCD screen all together.

Laptop exceeds its safe operating temperatures and shuts down.

Overheating can be caused by a buildup of dust and debris within the computer case. This can prevent heat from being released. Open the computer case and use a can of compressed air to thoroughly clean away any dust and debris.

Overheating can also occur when one or more of the computer’s exhaust fans have stopped working. In this case, replace any non-functioning fans.

Computer does not turn on when the power button is pressed.

If the computer will turn on when plugged into the charger, but shuts off when the charger is removed, the battery is likely at fault. Verify that the battery is correctly seated and that the charger plug is fully inserted. If this is the case the battery should be replaced. Some early symptoms is shortened battery life and a hotter than normal battery pack.

If the computer does not turn on while plugged into the charger, the charger could be malfunctioning. Check each connection in the charging cable and verify that it is fully seated and correctly orientated. There should be three main connections on the charger, one going into the wall plug, one on the power block itself, and the final one in the corner of the computer near the screen. There should be an led indicator on the brick and next to the charging port that will light up when the laptop is charging.

If both the battery and charger are confirmed to be functioning correctly the port might be at fault. If the cable has a large amount of play at the input on the laptop the inner connection could be broken. If this is the case disassemble the laptop until the connection to the motherboard and the port is accessible and verify if the connection is complete. If it is not, re-soldering the connection or replacing the wires should be possible.

If everything else is functional, it is possible that the motherboard is no longer functioning. A faulty motherboard typically results in a completely dead system. If the all parts of the power supply have been determined as functional, inspecting and replacing the motherboard should solve the issue.

Computer randomly displays the blue or black fatal error screens and shuts down.

If one or more driver is out of date they can encounter an error with the rest of the systems that will cause a shutdown. Updating to the newest drivers available should resolve most issues.

The high temperature experienced while gaming or rendering will cause the Ram sticks to deteriorate in performance over time. Verify it is the Ram card itself by trying a different slot and if that doesn't fix it the Ram needs to be replaced.

If the any part of the computer’s hardware exceeds its safe operating temperatures it will shut down automatically. Removing all the dust and debris from the ports will likely solve the issue. While the computer is on make sure the fans are functional. A full cleaning of the cooling system will help and a complete replacement of the fans should restore the performance.

The Operating System can get corrupted and cause random blue screen shutdowns. Using the standard windows system check should be sufficient to verify if there is an issue with the current install. If they are unable to resolve the problem, a fresh install of windows can be done after downloading from the windows site.

If the system is confirmed to be physically functional and a clean install of windows does not solve the random shutdowns the hard drive may be corrupted. If hard drive cleaner programs do not solve the issue, replacing the hard drive and then recovering data off of it is the next step.

If none of these solutions solve the issue the motherboards bios could be faulty. Re-flashing the bios is a lengthy process, and is typically reserved for a professional or enthusiast.