The phone will not respond to the power button and the screen is dark.

  • The battery is drained or dead. Plug in the phone to a battery supply.
  • The volume settings could be set to silent or set on low. Try adjusting the volume settings.

There is physical damage to the screen or the images are distorted and hard to identify.

The phone does not charge when plugged into the power supply.

  • The power supply is inserted incorrectly. Remove and reinsert.
  • Try using another charger to ensure that the power supply is not faulty.

The keypad sticks or does not function at all.

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