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ZTE ZMAX Troubleshooting
This page will help diagnose problems with your phone.
Weak or no wireless connection
The computer does not connect to a wireless connection or will not load web pages.
Wireless connection not selected
Tap the all apps icon, tap settings, and tap on Wi-Fi. If there are any available wireless connections, connect to one and ensure it has a good signal.
Wi-Fi may have been turned off
The Wi-Fi on your phone may have been turned off. To turn it on, tap on the all apps icon, tap settings, and turn on the Wi-Fi slider.
Poor or no audio
There is no sound coming from the computer and or compatible audio devices.
Volume level not on
The media volume on your phone may not be on an audible level. To change the volume, press the top half of the long button on the left side of the phone. This should increase the media volume.
Dirty/faulty dock connector
Check the auxiliary port for dirt and damaged pins. Clean the port with 90% or higher isopropyl alcohol and a soft toothbrush. If the port is still not working it may need to be replaced.
Phone is set to vibrate
Check the system audio panel within the settings and make sure that it is not shut off to vibrate.
External audio device not properly plugged in
The headphone jack may not be in the port completely. Check to make sure the audio device plugged into the audio port fits comfortably within the port.
Frozen or unresponsive screen
The screen will not change or respond to input.
Phone requires a reboot
Hold down on the power button on the phone and press power off signaling the phone to shut off then wait at least 20 seconds and hold the power button until the phone turns back on.
Low Battery
The phone may become unresponsive if it is too low on battery. Plug the phone in for 30 minutes before using it again.
Slow phone
The phone has a slow response time whenever I give it input.
Device storage capacity
The phone storage may be near or at max capacity. This can slow down the phones response time. You may want to consider either upgrading the available storage capacity, or deleting things from the phone to free up some space.
Too many apps running
There may be too many apps or pages open on your phone. Your phone can only process so much information at a time, and since everything takes processing power, closing down some apps may help with the speed of your phone.
Overheating
The phone feels warmer and or hot to touch
Phone is warm/hot
Close apps that may be open and allow the phone to cool down for a short period of time without using the phone. Also, completely power off the phone for a short period of time to allow for the phone to cool down. Keep the phone out of the direct heat contact. Temporarily place the phone in a cool dry area and not in use. Try not to maintain the phone on the charger and in use at the same time for a period of time.
Team
USF Tampa, Team S17-G3, Boczar Spring 2018 Mitglied von USF Tampa, Team S17-G3, Boczar Spring 2018
USFT-BOCZAR-S18S17G3
3 Mitglieder
10 Anleitungen geschrieben
15 Kommentare
My phone will turn on, but only to the Android display, It will not go to the main page with my apps etc. it flashes on the the android message for several minutes. It did turn on for a a few seconds last night so that I was able to find a phone number from my contacts. now it’s back to flashing on back and forth.
lovethewildchild - Antwort
My Max only holds 30 minutes on a full charge with nothing running
ridmdr - Antwort
When I try to download an app it gives a msg saying “it's not available in my country”. How am I able to get the app??
Sheresa Thibodeaux - Antwort
Typical of cheap phones/computers, the OS HOGS all the memory and in this case, any SD card will not be allowed to take some of that load from phone to free up memory = CATCH 22 = they caught all but 22% of your savings and memory left is even less than that!
We are the suckers that bought this junk
islands7 - Antwort
My phone only turns on to the ZTE Android will go no further
Daniel Talley - Antwort
The phone want open to get to the apps
prjm39 - Antwort
Phone want open to get to apps its frozen
prjm39 - Antwort
When I plug my phone in, I get a battery icon that shows 100% charged and a green light at the top off the phone. When I unplug the phone the green light disappears and the screen is black, the phone won’t turn on.
llj - Antwort
My ZTE wireless home base is making a weird sound when we try to make a call like a wrong number sound. Help
Meri Collins - Antwort
my phone has the tendency to go haywire with multiple apps running and the power button not responding . When this happens I cannot turn off the phone but has to wait until the battery dies
clive - Antwort
I have the same problem. I still yet has not found a solution to it. I reset it. It didn't change.
Michael Kastner -
My zte will not turn on had on charger then it went black and won't turn back on
Chrisco - Antwort
My Zmax 11 updated the other night and now freezes then shuts completely and reboots itself. This will happen at anytime even during a phone call. What do I do?
Nicole Ashby - Antwort
Sporadically, apps turn themselves on and off with the Bluetooth, flashlight, airplane mode, and others and it is difficult to restart. I can't figure out what triggers it, but it is annoying.
Michael Kastner - Antwort
My phone gives me an alert tone and there is nothing there. Will do it thru out the day.
Stehanie Damiano - Antwort