Acer Chromebook Not Charging

Autor:in: Jacob Mehnert (und 8 andere Mitwirkende)

It's easy to forget the troubleshooting basics during times of frustration. Before you start any significant repairs to your device, please check the following:

Check the Power Connection. Ensure that your Acer Chromebook is correctly connected to the included charging adapter. Verify that the charging cable is securely plugged into the device and that the charger is plugged into a functional power outlet.
Inspect the Charging Cable and Adapter. Examine the charging cable and adapter for any visible damage or frayed wires. If damaged, try another compatible charging cable or adapter.
Try a Different Power Outlet: Sometimes, the power outlet may be faulty. Plug your Chromebook into a different outlet to eliminate any issues with the original power source. You can test if the outlet works by plugging in a different device, like a lamp. If your wall outlet is not working, consider looking at the Electrical Repair page.
Verify Charging Indicator: When you plug in your Chromebook, observe if the charging indicator light (if present) lights up or changes color, as this signifies if the device is receiving power.
Perform a Hard Reset: Perform a hard reset by performing the following steps:
1. Disconnect the charger from your Chromebook.
2. Press and hold the power button for at least 10 seconds, then release it.
3. Reconnect the charger and check if the device starts charging.

If the above steps do not resolve the issue, proceed to the more detailed troubleshooting steps below.

If your Acer Chromebook is not charging, the battery might have an issue. Follow these steps to troubleshoot battery-related problems.

Check battery level: Plug in your Chromebook for at least 15 minutes, and then check if the charging indicator lights up to show it's charging. If not, the battery might be dead or malfunctioning.
Reset the battery: Some Acer Chromebooks have a small pinhole reset button on the bottom or side of the device. Insert a paperclip or a similar tool into the pinhole and press gently to reset the battery.
Check the battery's health: Unfortunately, no battery lasts forever. If you've had your Chromebook for a couple of years, there's a good chance the battery is aging. You can look at the in-depth guide for checking your Chromebook's battery health with CROSH, but the process has been outlined below.
- From your Chromebook's desktop, press Ctrl + Alt + T simultaneously.
- Enter the command battery_test [<Test Length>].
  - The test length is measured in seconds. If no test length amount is entered, the default test length of 300 seconds will be used.
  - Specific battery health will be given as soon as the command is entered, but additional information will be given when the test is completed.
Replace the battery: It may need to be replaced if it does not charge or hold a charge even after trying the above steps. You must follow the instructions for replacing the battery for your specific device.

If your Acer Chromebook is not charging despite having a proper connection to the charging port, there may be an issue with the charging port or with the cable.

Inspect the Device's Charging Port: Examine the charging port on your Chromebook for any physical damage, debris, or bent pins that may obstruct the charging process.
Clean the Charging Port: If you notice any debris or dust in the charging port, use a dust blower or cotton swab with 90% rubbing alcohol to clean it carefully. Ensure that no foreign objects obstruct the connection between the charging cable and the port.

If you see visible damage and cleaning the port has no effect, you may be able to replace the daughterboard containing the charging port or the charging port itself. Check out the device page for your specific device to see the internals and proceed from there. If the charging port troubleshooting does not resolve the issue, proceed to the next section.

If your Acer Chromebook is still not charging, there may be an internal hardware or software issue.

Use Google's Chromebook Recovery tool to restore your Chromebook. If your device is experiencing issues with the charger, it may be an issue with the Chromebook's Operating System. If so, look at our guide for creating a ChromeOS recovery USB. Thankfully, the process is straightforward, and creating the Recovery Drive shouldn't take longer than 5 minutes. You can download the tool from the Chrome Web Store.

Note: This will restore your device to the factory default and will delete all files saved to the internal storage, so ensure that any files you want to save are backed up to Google Drive or an external storage device.

Perform a thorough visual inspection of the motherboard. Check for any signs of burnt or damaged components. If you observe any visible damage, the motherboard must be replaced.