Senior technical writer, photographer, and tinkerer at iFixit HQ in San Luis Obispo, California.
Like many folks here, I’ve been fixing things most of my life—cars, computers, time machines. (Wait, sorry—that last thing happens later.)
I joined iFixit in 2013 as a technical writer, working mainly on repair guides and teardowns. I later co-wrote a lot of the instructions for iFixit’s university technical writing project, and helped coach a few thousand engineering students from over 50 universities through their technical writing coursework. I’ve enjoyed being a guest lecturer and attending academic conferences on technical writing, and helped teach a few of iFixit’s in-house workshops for technical writing instructors.
If working at iFixit sounds awesome, that’s because frequently, it is—I’m grateful to have been at the right place and time to collaborate on some world-class projects with this team. Because of iFixit, I’ve helped Greenpeace create its guide to greener electronics, consulted on repairability for some of the world’s top hardware engineers, and written repair guides for Patagonia.
My wife Zan, seen here in a rare photograph that I’m allowed to share with the internet.
I’m naturally an introvert and prefer to stay behind the camera rather than in front of it, but sometimes accidents happen. My talking head has appeared on a few broadcast programs and podcasts, like that time we tore down a Magic Leap One. I’ve also appeared briefly in at least one VICE documentary, wherein I badly needed a haircut and hadn’t slept since two dinners ago.
VICE News chased us to Australia for our teardown of the iPhone X.
I do enjoy anonymously sharing my photos though, and they frequently pop up in the tech press. That’s one of the really fun aspects of this job—you never know when your work might help a technology journalist explain a battery problem, solve a waterproofing mystery, or break down a new laptop design.
In my free time I enjoy scuba diving and reading (and sometimes writing) a lot of science fiction nonsense.
Right here. Hope it helps!
Awesome comment! Thanks for the follow-up, glad you got it sorted out.
Very dangerous, and doesn’t fix anything. Please don’t follow this example.
It’s just isopropyl alcohol, and unfortunately it doesn’t help all that much. You can see from the video how tedious it is. Now try doing that after a year, when the adhesive has hardened, and the back glass is shattered. And then try putting it back together with fresh adhesive afterward. Nobody is saying it’s impossible, but this phone’s 3/10 repairability score is well earned.
No idea if it will help, but you can reseat the connection following steps 29-31 of this guide. Good luck!
Check the connectors in this step. Make sure they’re clean and fully seated. If you still have problems, follow the troubleshooting wiki or contact Customer Service. Good luck!
Sorry to hear this—for whatever it’s worth, this is the exception rather than the rule! iFixit bits carry a lifetime warranty. Reach out to customer service and they can ship you a replacement bit, free of charge. I’ve done hundreds of repairs with the same set of bits; haven’t yet had any of them strip or break. Better luck on your next repair!
Click any photo in this guide to zoom in. Here’s the connector photo.
The bracket helps those many connectors underneath maintain good contact. Probably in the short term nothing bad will happen, but I’d hang onto the bracket and reinstall it when convenient.
That’s in Step 49. Easy to miss, but it’s there! I feel your pain though, I’ve made that same mistake.
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